Workplace peacemaking program

For acute, interpersonal conflicts

One of my primary services for my reactive and proactive peacebuilding activities is the workplace peacebuilding program, which aims to address conflicts between individuals and teams. The program has three phases of a systematic conflict management process: conflict-resolution, problem-solving, and relationship-building. The purpose of stakeholder mediation is to resolve conflicts and transform relationships.

Although each conflict situation is unique, a general conflict management protocol is detailed below that I use in peace-building at work.

How is a workplace peacemaking program structured?

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# 1 Personal interview

Each peacemaking process begins with one-on-one meetings, where the mediator aims to learn about the personal views and intentions of those involved.

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# 2 Facilitated conversation

Based on the personal interviews, the peacemaker concludes that the stakeholders voluntarily open the dialogue to peace, which is facilitated by the peacebuilder as a neutral, trusted party.

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# 3 Follow-up session

If the facilitated series of discussions are concluded with a solution / agreement, the peacebuilder will initiate a follow-up meeting one week afterwards to check the effectiveness of the solutions planned by the participants.

# 1 Personal interview/skill development

Once all stakeholders have agreed to participate in relationship mediation (in case of dispute resolution, in order to reach an agreement) or facilitated discussions (in order to resolve the conflict, resolve the underlying problem and transform the relationship), the first step is to participants meet in person with the peacebuilder. This is important to build trust between the peacebuilder and the parties. During these individual interviews, the mediator has the opportunity to map out the unique perspectives of those involved. At this stage of the process, the peacebuilder helps participants to resolve their internal tensions, examine their conflict situation and underlying problems in new contexts, and then use them to articulate their views clearly and identically and communicate them assertively.

# 2 Facilitated conversation

As an expert on the nature of the conflict and the peacebuilding process, the peacebuilder brings together the opposing parties. If there is an interpersonal conflict, he initiates a two-way conversation, and if the conflict situation is group-wide, he initiates another restorative process, appropriate to the case, in order for the restorative work to begin. Each peacebuilder has a unique method and style as it accompanies the joint conflict resolution process. In my case, systems thinking and my own biosystemic approach gives my facilitated processes a unique and clear structure that not only helps participants to see and interpret the complex system of their conflict but also supports them to resolve their tensions and transform disharmonious relationships. their pattern, thus creating a real relationship transformation in joint conversations.

# 3 Follow-up sessions

The aim is for each facilitated meeting to end with a workable and verifiable action plan (agreement in the mediation case) that sets out the practical steps they need to take to build a more peaceful and effective relationship together. The peace-building action plan will evolve from session to session until all the underlying issues and problems that cause the conflict have been addressed. The jointly planned solution has been unanimously accepted by those concerned. One week later, the Peacebuilder initiates an individual follow-up meeting with the parties to assess how the planned action plan works and help adjust or optimize it. If you deem it necessary, you may re-initiate facilitation meetings to amend the Peacemaking Action Plan.

Do you want to make peace in your team? Check out my customized workplace peacemaking programs!

Is it time to make peace on your team?

If you need just such a transformative process to resolve a conflict

in your organization and rebuild relationships,  or

if you only have questions about the service, feel free to contact me.